I’m pleased to announce that we’ve recently won
funding to recruit a Reception Volunteer Support Worker. Please find all of the details below:



Reception Volunteer Support Worker

£19,200 p.a – Job sharing potential – Initial 6 month fixed contract – 37.5 hrs per week.

Background information

Friends of the Earth have won a grant to help people who lack skills
and / or confidence to get closer to the jobs market. It will do this by
training five volunteer receptionists, one day a week for four weeks,
then spending a further four weeks helping them to apply for education,
employment or volunteering opportunities.

order to have the maximum effect, we will be working with each person
for a full day on a one to one basis. This allows us to give the
intensive support necessary to achieve our aims.  

Further information about our work can be found at www.birminghamfoe.org.uk

Application Process

To apply, please send an email to jobs@birminghamfoe.org.uk with:

  • ‘RVSW Application’ as the subject title;

  • Your most recent CV;

  • A covering letter that reflects the job description and person specification;

  • Suitable references.

Date: Midday Friday 14th Nov 2014. Call Phil Burrows on 0121 632 6909
if you require clarification on the job description or person

Objectives of the post:

To work with the General Manager to:

  • Ensure that we are providing the skills, training, motivation and support to make people more employable.

  • Explore ways of continuing the scheme past its initial 6 months, by;

    • Maximising
      the income earning potential of our reception and meeting rooms, while
      acting in accord with our mission of ‘creating positive environmental
      change’ and the conditions of grant aid from our funders;

    • Assisting bid writing for continuation funding.

  • Provide excellent levels of customer service to tenants, building users, meeting room users, customers and telephone enquirers;

  • Manage the operation of reception.    

The Reception Volunteer Support Worker reports to:

  • The General Manager in the first instance;

  • The Meeting Room Administrator;

  • The Campaigns Support Worker

  • The trustees of the organisation via the general manager.

Detailed responsibilities

To supervise and lead reception volunteers, including:

  • Monitor and assess volunteer wellbeing, employability, skills and performance;

  • Creating an up to date receptionist checklist;

  • Ensure the receptionists handbook is up to date;    

  • Ensure good communication within the team and hold regular meetings and appraisals;

  • Marketing
    vacancies, recruiting and inducting new volunteers when required in
    accordance with equal opportunities policies and good practice;

  • Ensuring all volunteers have training and development plans and suitable training is provided.

  • Ensuring
    volunteers are up to date with the latest Birmingham Friends of the
    Earth activities and projects, and are able to communicate these to the
    general public.

To manage Forward Planning of reception, including:

  • Working with the general manager to prepare a business plan for reception and the meeting rooms.       

  • Preparing and implementing a marketing and publicity plan for reception volunteer vacancies.

To manage room hires, ensuring:

  • Rooms are prepared and presented to a high standard;        

  • Services such as equipment, IT facilities and refreshments are delivered as required;

  • Customer feedback is gathered and processed.

Any other duties as needed to ensure the safe and efficient running of the reception.

Person Specification



  • Sympathy with Birmingham Friends of the Earth’s mission to create positive environmental change;

  • Good oral and written communication skills;

  • Experience of good CV & cover letter writing;

  • Empathy, confidence boosting and engaging people;

  • Good administrative and computer skills;

  • Experience of training, supervising and managing others;

  • Excellent customer service skills;

  • Good networking, marketing and partnership development skills;

  • Good time management skills;

  • Rota writing;

  • A full commitment to equal opportunities and anti-discriminatory working practices.


  • Knowledge of volunteer rights and the law;

  • Experience of report writing;

  • Experience of working in the voluntary sector;

  • Knowledge of social return on investment accounting;

  • Experience of bid writing.